Tandem Credit Card Reviews

Ratings based on 361 reviews Last review 3 months ago

Tandem Bank launched their first credit card in 2018, and like you, we're keen to find out what it's like being a Tandem Bank customer. If you'e a Tandem credit card customer, why not leave a short review below. You'll be helping the Smart Money...

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Tandem Bank launched their first credit card in 2018, and like you, we're keen to find out what it's like being a Tandem Bank customer. If you'e a Tandem credit card customer, why not leave a short review below. You'll be helping the Smart Money People community to find out more about this new player.

5 293
4 36
3 9
2 1
1 21

Your Credit Card Reviews (361)

28th June 2020

Genuinely helpful company.

I've been with tandem for two years I think now and they're my main of 3 credit...

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I've been with tandem for two years I think now and they're my main of 3 credit cards.
The app is easy to use with a response by an operator usually within minutes during opening hours. Easy to pay the balance with direct bank transfers, something none of my other cards use, which means the balance is paid instantly, no waiting for 1-2 working days.
They've helped me throughout a time where I was involved in an accident and couldn't afford to pay my bills whilst on statutory sick pay, didn't penalise or constantly call or write asking why I couldn't pay, took a quick message on the app to update them and they couldn't of helped more.
To recently when I made a transaction which turns out to be a fraudulent one, they explained the whole process when I realised and reclaimed my money for me.
One thing I've learnt from them is of youre after a company that actually cares about its customers, isn't pushy with sales, and has staff that listen and don't just write automated responses then pick tandem. For me it's a no brainer.

10th March 2020

Rubbish service

Had my card declined and then received Text saying that until I agreed 6 fee my card would not work. Shameful treatment of customers. Check out their FB page for further comments by their customer base

7th February 2020

Zero care for customers

Introducing monthly fee with high pressure sales tactics ("you have until x date, if not your account is closed and you can't apply again"). Product used to be good, now is surpassed by other FREE alternatives

17th January 2020

Don't Bother

I would have highly recommended the cashback credit cards for the fee free spending worldwide and the 0.5% cashback on spending (and did to many friends who signed up) but since the introduction of £5.99 monthly fee, I wouldn't bother. It would only ...

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I would have highly recommended the cashback credit cards for the fee free spending worldwide and the 0.5% cashback on spending (and did to many friends who signed up) but since the introduction of £5.99 monthly fee, I wouldn't bother. It would only be useful for a very small number of people. They don't value their customers, if you don't sign up to the new fee, your credit card will be cancelled rather than having the option to move to a fee free product. Other disadvantages include low credit limits, poor app, now Apple pay, no joint card holders. There are better credit card products out there now.

15th January 2020

Good while it lasted.

The cashback card is a great product and useful app with the instant notifications, however it will not be around much longer as Tandem patronisingly announced their 'exciting news' for a £6 a month fee from March with few added bonuses that are ...

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The cashback card is a great product and useful app with the instant notifications, however it will not be around much longer as Tandem patronisingly announced their 'exciting news' for a £6 a month fee from March with few added bonuses that are available for free elsewhere. I will be leaving the bank.
Customer service were good.

14th January 2020

Pay £6 pm or get lost is their attitude to existing customers.

Slow to respond on the app, if you speak to two different advisors you will get two different answers and now they want £6 pm for the privilege!

13th January 2020

£5.99 from March Disgusting

For the last 12 months tandem have promised Apple Pay yet still nothing has come of it now to be told from March 2020 they are going to charge £5.99 per month for membership. Such a shame because the company has such potential

10th January 2020

Was good

Was a great credit card, with the app providing instant spend notifications. Sadly after nearly 2 years they've given customers the option of a £6 monthly fee (admittedly with some extras) or the account is terminated. While the Fintechs are ...

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Was a great credit card, with the app providing instant spend notifications. Sadly after nearly 2 years they've given customers the option of a £6 monthly fee (admittedly with some extras) or the account is terminated. While the Fintechs are innovative, this appears at the cost of stability that traditional banks can offer.

9th January 2020

Used to be good

Up until a few days ago this would have been a 5* review - the card had everything for it, it was almost perfect: Mastercard (so accepted virtually everywhere), good for overseas spending, a bit of cashback, Google Pay support and great customer...

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Up until a few days ago this would have been a 5* review - the card had everything for it, it was almost perfect: Mastercard (so accepted virtually everywhere), good for overseas spending, a bit of cashback, Google Pay support and great customer service. The only downside was you couldn't have a secondary card holder. Over the past year I've sung the praises of this card to family and friends, and to perfect strangers too!

But now according to their recent announcement its a case of pay £5.99 per month (£11.98 for a couple!) for a set of useless "benefits" or say goodbye. 0% interest is of no use to anyone who pays off their bill in full and the 1.5% savings account sounds good, until you realise you'd have to have almost £5k on deposit just to earn back the monthly fee (doubled for a couple remember....no secondary cardholders). The numbers just don't stack up, so sadly come March it'll be goodbye from me.

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