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Tesco Bank: Car Insurance reviews

Name: Car Insurance
Rating: 2.65 (503 reviews)

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2.38

Based on 503 reviews, last reviewed 26th Oct 2024

55% decrease in 5 star reviews

in the past 90 days

11% decrease in 1 star reviews

in the past 90 days

31%

11%

52%

Latest highest rating:

5

Car stolen away from home, staff great, information... Car stolen away from home, staff great, information very good, easy process although long winded but I get that. Only three weeks before conclusion bu... Read more Reviewed on: 26th October 2024

Latest lowest rating:

1

DONT WAST YOUR MONEY FOR HERE THIS TESCO CAR INSURAC... DONT WAST YOUR MONEY FOR HERE THIS TESCO CAR INSURACE COSTUMER SERVICE VERY RUDE ,,I WNAT TO DISCUSS MY FUTURE INSURANCE I WANT TO ADD SOME THINKG AN... Read more Reviewed on: 18th October 2024

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About this product

At Smart Money People, we collect Tesco Bank car insurance reviews to help you make an informed decision when choosing your next provider.

Tesco Bank offers car, home, pet and travel insurance policies, with a guaranteed discount for Tesco Clubcard members. Tesco Bank’s standard car insurance policy is available to anybody over the age of 21, with a black box policy available for those aged 17-35.

What do you need from a car insurance policy? Do you want easy access to a simple website in order to manage your policy whenever suits you best? Find out what Tesco Bank customers have to say about its online systems by reading our Tesco Bank car insurance reviews. Perhaps you want protection against uninsured drivers or extra cover for your in-car entertainment. Whatever your needs, check out the reviews on Smart Money People to see how well Tesco Bank has been rated by its customers.

Have you had a car insurance policy with Tesco Bank? Consider leaving a Tesco Bank car insurance review on Smart Money People to help other drivers just like you. Did you use the Tesco Clubcard discount, and if so, did you see a notable difference in price? How did you find the customer service support? Whether your experience is good or bad, share it with our Smart Money People community. Together, we can increase trust and transparency in financial services.

Tesco Bank Car Insurance reviews (503)

Review of the Tesco Bank, Car Insurance:

Awful. Avoid

Awful. Nothing good whatsoever. Would never touch again even if I had to kill off my own mother to avoid them. Trust me - you need nothing to do with them. Reviewed on: 7th September 2024

Great customer service

Just a thanks to the 2 lovely guys I spoke to on the phone over the past 3 days trying to renew my insurance policy. They’re names were Chris and Scott, I spoke to them both separately over the 3 days and both were so helpful and willing to put themself out in order to sort the problem of my cards not working for renewing my insurance. Their manners and customer service are awesome and can’t thank them enough as I was very stressed. Thank you to them again! Reviewed on: 11th November 2023

Value for money

Chose Tesco car and home insurance about 5 years ago. This year is the only year my car insurance had increased. And only by about £30 per annum. Excellent value for money Reviewed on: 10th November 2023

Cheating scumbag company

Despite not seeing nor having any description of the condition of the vehicle, they told my daughter than it was a write-off, so that they didn’t have to give her a courtesy car, under their terms and conditions. They then left two young females in the cold and dark, for two hours, waiting for the recovery vehicle. Despicable behaviour Reviewed on: 7th November 2023

Would give 0 stars if possible

Really bad car insurance, everyone that i know that has got a quote has had their car insurance cancelled for daft reasons, like mine were i paid for the car but my mums names on logbook which they already knew my mums the registered keeper dumb pricks Reviewed on: 6th November 2023

Always received excellent service

My car was recently written off. The first staff member filled up the claim form with me over the phone which saved me much hassle. Then I made a follow-up phone call a few days later and got a reasonable settlement immediately.. Prior to that I had had a collision where the other party refused to accept responsibility though it was obvious they were. On my behalf Tesco took this to court and we won. I have always found the staff very efficient and helpful. So long as their premiums don’t rocket I would choose to stay with them and recommend the company to others. Reviewed on: 1st November 2023

Slow customer services, leave you hanging

Car was flooded in a car park when the River Thames burst its banks. Tesco pass you to a firm called FMG who then say they are allocating a garage to collect the car for repair but won't give any sort of timescale and, of course, you do not get a courtesy car until they collect. So this will leave you without transport for an unspecified length of time. FMG might turn up tomorrow, or 3 weeks time and you won't get a courtesy car until then. This is direct opposite of convenient. How can you plan work, trips to collect people from stations, airports, drop children at scouts, visiting relatives in hospital if you have no idea when the courtesy car will be available? If you call FMG they tell you to call Tesco and if you call Tesco they tell you to call FMG. And despite the size of the car you insured with them you will get a 1 litre tiny little car like a Yaris. Reviewed on: 31st October 2023

Car insurance.....awful

Got large crack in windscreen, need a new one. Contacted tesco car insurance & was advised I needed to drive it to nearest branch (40 min drive away!!) & they can't replace it for another 2 weeks! When I asked is it safe to drive, the answer I got was it won't shatter onto you, its safety glass!! I replied 'yes, but I won't be able to see'!!! Reviewed on: 31st October 2023

Bad Service

Tesco Bank I would not be recommending. Very bad service received-slap dash attitude from customer service representative. Reviewed on: 24th October 2023

Don't do it to yourself

It's really not worth the time hassle and money. The amount hassle I went through to prove my address even though all document were aligned with the same address they had. They deemed it as no proof of address. Honestly tesco, stick to the groceries and leave the insurance and other bits alone Reviewed on: 19th October 2023

AVOID

I was a member of Tesco Black Box car insurance for a duration of two years. On the 25th of March 2022, I was involved in a vehicular accident, following which I was provided with a replacement vehicle by Enterprise Rent a Car, facilitated through my Tesco Black Box insurance policy. My own vehicle was deemed a total loss, and subsequently, Tesco Insurance disbursed a payout to facilitate a replacement vehicle. This pay-out was subject to a £350 deduction as an excess, with a commitment from Tesco Insurance to reimburse this amount once I was determined to be not at fault. Upon procuring a new vehicle, I chose to retain my insurance coverage with Tesco, incurring an additional £90 fee for the change in the insured vehicle. I was assured that this fee would be reimbursed upon a determination of non-fault status. Furthermore, Tesco Insurance imposed an additional premium of £317 on top of the pre-existing insurance costs for my previous vehicle. Despite my persistent attempts to engage with Tesco Black Box insurance, documented through a series of interactions on 17.05.22, 24.06.22, 28.06.22, 30.06.22, and 02.09.22, no substantive updates were provided regarding the payment from the third party insurance. Subsequently, Tesco Insurance directed me to contact the third-party insurer independently to secure the return of the excess amount. I duly contacted the third-party insurance provider and successfully reclaimed my excess. Nonetheless, Tesco continued to levy a premium of £998.64 for my insurance coverage, even after my policy was renewed on 01.11.12. This was contingent on their assurance that the premium would be reimbursed once a non-fault determination was established. Over the course of more than a year, I maintained regular contact with Tesco Insurance, seeking reimbursement for the expenses. No progress was made in resolving my claim, and Tesco consistently declined to provide the promised reimbursement. Frustrated with the lack of resolution, I opted to terminate my insurance policy with Tesco Insurance on 15.10.23. To my surprise, this action incurred an £80 cancellation fee, and an additional £50 charge for failing to return the black box device, even though such an option had not been presented. Subsequently, I received an email from Tesco Insurance on an unspecified date, confirming the receipt of their payout from the third-party insurer. They also affirmed my non-fault status in the accident and assured the removal of any claims affecting my no-claim discount. Subsequently, I initiated contact with Tesco to request the reimbursement of the outstanding sums. Multiple formal complaints were lodged with Tesco Insurance through email and live chat, all of which have been meticulously documented. In light of the absence of responses from Tesco, I sought legal counsel to pursue the resolution of this matter. On 17.10.23, I received correspondence from Enterprise Rent a Car, stating that they have not received the payment they were due from the third-party insurer, adding to the complexity of the situation. The Enterprise Act 2016 made it an implied term of every insurance contract (taken out since 4 May 2017) that the insurer must pay any sums due in respect of an insurance claim within a “reasonable time”. 1 year and 7 months is not reasonable time Reviewed on: 17th October 2023

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