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Family Building Society: Savings reviews

Name: Savings
Rating: 4.42 (636 reviews)

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4.50

Based on 636 reviews, last reviewed 28th Nov 2024

139% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

14%

Latest highest rating:

5

Customer service has been excellent through out. Customer service has been excellent through out. Every time I have need to ring up because I need to ask a question they have taken time to explain i... Read more Reviewed on: 28th November 2024

Latest lowest rating:

2

I shouldn't have to get in touch and wait several da... I shouldn't have to get in touch and wait several days to get a statement Reviewed on: 7th October 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (636)

Review of the Family Building Society, Savings:

So happy to be a part of this society

So efficient and professional. Always a pleasure to talk to them on the phone. Always pleasant and friendly - thank you. Reviewed on: 17th May 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Peter. We are so pleased to hear that you are happy to be a part of this society. Response date: 18th May 2022

Consistently great service and interest rates.

Consistently great service and interest rates. Reviewed on: 11th November 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your positive feedback! Response date: 15th November 2024

We found the website easy to use and the telephone

We found the website easy to use and the telephone customer service very friendly and helpful Reviewed on: 11th November 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024

The staff in the branch are very polite, friendly an...

The staff in the branch are very polite, friendly and knowledgeable - they know their products and are very helpful.If you need to ring up head office, they are very helpful and efficient. What more do you want! Reviewed on: 11th November 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024

Good selection of innovative products.

Good selection of innovative products. Always someone to answer the phone without the long waits experienced with some competitors. Reviewed on: 8th November 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024

Very helpful customer service agent who went out of...

Very helpful customer service agent who went out of his way to find the answers to my questions.. Reviewed on: 25th October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024

Superb Customer Service

Spoke to Lisa in Customer Service who was eager to help with my query. Friendly, helpful and professional Lisa quickly put my mind at rest by clarifying the concern I had raised. Thank you Lisa for all your help, it was lovely to speak to you. Just brilliant customer service! Reviewed on: 24th October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 6th November 2024

Excellent Customer Service

I have always had excellent customer service since opening a savings account with this building society. The online service is easy to use and they keep you up to date regarding balance, interest and any changes to your account. Reviewed on: 23rd October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024

Great customer service

The member of staff I spoke to was very friendly and helpful and dealt with my query quickly and efficiently Reviewed on: 18th October 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found our customer service was great! Response date: 21st October 2024

Very professional and most accommodating

Very professional and most accommodating Reviewed on: 17th October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us very professional and accomodating! Response date: 21st October 2024

A thoroughly friendly and efficient organisation.

A thoroughly friendly and efficient organisation offering an exciting investment. Exciting because every month there is the chance of a cash prize from my investment whilst earning a good chunk of interest. Long may it continue. Reviewed on: 15th October 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear your positive feedback! Response date: 16th October 2024

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Family Building Society: Savings reviews

139% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Family Building Society Savings reviews (636)

So happy to be a part of this society

Consistently great service and interest rates.

We found the website easy to use and the telephone

The staff in the branch are very polite, friendly an...

Good selection of innovative products.

Very helpful customer service agent who went out of...

Superb Customer Service

Excellent Customer Service

Great customer service

Very professional and most accommodating

A thoroughly friendly and efficient organisation.

Do you have a different Family Building Society product?

There's still more to see!

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