Write a review

Family Building Society: Savings reviews

Name: Savings
Rating: 4.42 (633 reviews)

View other Family Building Society products

4.49

Based on 633 reviews, last reviewed 21st Nov 2024

111% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

72%

14%

Latest highest rating:

4

Instructions confirmation lacking Telephone staff are polite, helpful and clear. My one criticism is: having used the phone-in system to give my ISA reinvestment instructions, I did n... Read more Reviewed on: 21st November 2024

Latest lowest rating:

2

I shouldn't have to get in touch and wait several da... I shouldn't have to get in touch and wait several days to get a statement Reviewed on: 7th October 2024

Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (633)

Review of the Family Building Society, Savings:

Good savings account

Decent interest rates and customer service seems satisfactory Reviewed on: 2nd June 2023

Reply from Family Building Society Thank you for taking the time to leave us this review Gwen. Response date: 2nd June 2023

Very Pleased

Informative, and speedy re-investment procedure. Reviewed on: 22nd May 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you're pleased with us! Response date: 4th June 2024

People great - IT needs work.

Problem caused by weakness of web site quickly solved by friendly and helpful person Reviewed on: 20th May 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your positive feedback regarding our staff, regarding our IT, we take all feedback on board! Response date: 4th June 2024

Luke, my advisor was very courtesy and pleasant.

Luke, my advisor was very courtesy and pleasant. Also I didn’t have to wait long in the telephone queue. Reviewed on: 17th May 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found Luke was courteous and pleasant! Response date: 4th June 2024

responsive

Very helpful when muddled and gave a rapid resolution. Reviewed on: 13th May 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us very helpful! Response date: 14th May 2024

Great customer support and service.

Great customer support and service. Easy to use online Reviewed on: 13th May 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our customer support and service great! Response date: 14th May 2024

Bond Renewal

I rang to check that a bond renewal had been received and was OK - as I suspected I had not dated the renewal sheet..Genevive reassusred me this was not a problem and that FBS had received my instructions and would iimplement on the due date. She was extemely helpfu;, courteous, effiient and kind. Reviewed on: 10th May 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found Geneveve was helpful, courtesous and efficient! Response date: 14th May 2024

Very helpful and sorted my problem out quickly

Very helpful and sorted my problem out quickly Reviewed on: 8th May 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us very helpful! Response date: 14th May 2024

Great service from friendly people

Great service from friendly people Reviewed on: 7th May 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our service great! Response date: 14th May 2024

Telephone customer service.

Spoke to Lisa 2/5/24. Asked if someone had phoned 30/4, in response to my email 26/4, as had missed call from 033 number. She went out of her way to find out. The answer was no, however between us we discovered that I had input the email address incorrectly. She was very patient with me and offered to look out for my email and make sure it goes to the correct department. Thank you Lisa and The Family Building Society. Reviewed on: 3rd May 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found Lisa was very patient with you! Response date: 14th May 2024

Easy Society to deal with.

Contacting the Society is easy in case of any queries, either by email or phone, and everything is very efficiently handled. One small "eyebrow raise" is that maturity instructions for fixed rate bonds can't be dealt with online, and paperwork is sent out about 2 weeks before maturity. If you might be going away on a 3+ week trip abroad, say, that might be "awkward" and trigger an unwanted automatic re-investment into a new, similar account purely because you weren't able to pick up any snail-mail! Reviewed on: 1st May 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found us easy to deal with email and phone! In terms of the maturity mailing, yes this is a manual process and if you miss the mailing due to not being present, we offer an extended cooling off period so you're able to invest in the account you desire. Thank you, Family Building Society Response date: 14th May 2024

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub