Looking for an investments provider? Check out our True Potential reviews to see what people are saying about how True Potential help manage their pension and investments pot. Or help out our community by leaving your own True Potential pension review!
Customer Service
33% of feedback is Process related
Top Age Profile: 25-34
Top Channel Preference: Online
1,102 reviews
Security issues
Company illegally to money from my account totalling £8000. No apology just blamed my bank. Avoid
Reviewed on 6th August 2020Andy![]()
An excellent company to be investing with
Professional easy to deal with easy to work the App
Reviewed on 10th February 2020Paul Brooks![]()
Great Customer Service
I had a question regarding my policy and found the advisor to be really helpful and informative
Reviewed on 7th February 2020Linda![]()
Did what they said they would
Did expertly on my investment pension very happy with the outcome more than on target
Reviewed on 6th February 2020Adrian Harvey![]()
Great company
I have moved all my pensions here and I can keep up to date on there website I get regular email updates and information on how the markets are performing
Reviewed on 6th February 2020Gary Binks![]()
Excellent
Very happy with the excellent service provided
Reviewed on 6th February 2020Cherry Deans![]()
I find your app really useful and your service excellent
I am really please with how quick you respond to questions and how helpful you have been as well as proving good returns for investment
Reviewed on 6th February 2020Nigel Hancock![]()
Safe hands happy customer
Very good service especially with the mobile app to use day and night to check my investment is achieving my goals. Keep it up.
Reviewed on 6th February 2020Steve Minns![]()
Friendly staff, efficient service
I have had to contact True potential on a few occasions, for positive reasons, and have found their staff to be a pleasure to deal with, everything was handled in a professional way whilst not being too over officious. I would happily recommend True... Read more
I have had to contact True potential on a few occasions, for positive reasons, and have found their staff to be a pleasure to deal with, everything was handled in a professional way whilst not being too over officious. I would happily recommend True Potential to anyone wishing to invest.
Reviewed on 6th February 2020Colin Warner![]()
True Life Potential
Easy to use site and can see how investments are handled,how to change them,graphs etc. Excellent and so much more information at your fingertips and monthly videos to see whats happening on the market.
Reviewed on 6th February 2020John Peyton![]()
Utterly terrible service
Horrific experience from the start, investment products are poor, platform isn't very good and customer service has been weak at best. They also seem to have no idea how to fulfil client requirements or needs, their risk questionnaire probably meets... Read more
Horrific experience from the start, investment products are poor, platform isn't very good and customer service has been weak at best. They also seem to have no idea how to fulfil client requirements or needs, their risk questionnaire probably meets FCA standards but its barely covering them.
Reviewed on 6th February 2020Medlad![]()
Great service
Easy to use website, clear & precise with links to bank accounts as well
Reviewed on 28th January 2020HG![]()
Easy to invest, good investment choices
I opened an ISA with True Potential in December 2019; a bit of confusion when i gave the wrong bank details for my direct debit but quickly sorted. Easy to open and choose your investment option and i love checking on the app and can add money easily any... Read more
I opened an ISA with True Potential in December 2019; a bit of confusion when i gave the wrong bank details for my direct debit but quickly sorted. Easy to open and choose your investment option and i love checking on the app and can add money easily any time.
Reviewed on 24th January 2020Cathy![]()
Easy to use, reliable, informative
True Potential make it easy to view and track my pension and put all my old pensions into one place. Their correspondence is informative and reliable and when I have spoken to their customer services (over the phone or through online chat) they have... Read more
True Potential make it easy to view and track my pension and put all my old pensions into one place. Their correspondence is informative and reliable and when I have spoken to their customer services (over the phone or through online chat) they have been really friendly and helpful
Reviewed on 20th January 2020TWallis![]()
Excellent service
Excellent service provided. Thanks
Reviewed on 18th January 2020Conrad![]()
great company and platform
The app they have is great and allows easy tracking of any investment and very easy to make payments whenever you like or you want to add more.
Reviewed on 18th January 2020Joy![]()
Product and service
Very happy with my experience of the service and people.
Reviewed on 18th January 2020Gloria Petrova![]()
Not bad
I don't know a lot about this kind of stuff but I have no complaints
Reviewed on 16th January 2020Dh246![]()
All good so far
Nothing to tell at the minute payments are being made each month
Reviewed on 16th January 2020Eleanor![]()
Great!
Easy to use systems, user friendly and simple!
Reviewed on 16th January 2020Samantha Audrey Erica Garratt![]()
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