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Ulster Bank: Instant Access Savings reviews

Name: Instant Access Savings
Rating: 4.5 (8 reviews)

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4.33

Based on 8 reviews, last reviewed 14th Apr 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

4 star

3 star

2 star

13%

Latest highest rating:

5

Good interest rate Good interest rate on savings and a clear easy to use mobile app Reviewed on: 14th April 2024

Latest lowest rating:

1

TOP RANKING RUBBISH CUSTOMER SERVICE It would be hard to have worse customer service from a bank. The Ulster Bank has gone way and beyond ordinary lousy service. Over the two months the ... Read more Reviewed on: 15th December 2023

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Ulster Bank savings reviews can help you to find out more about life at Ulster Bank. How easy is it to contact Ulster Bank? And how friendly are they? Our Ulster Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Ulster Bank Instant Access Savings reviews (1)

TOP RANKING RUBBISH CUSTOMER SERVICE

It would be hard to have worse customer service from a bank. The Ulster Bank has gone way and beyond ordinary lousy service. Over the two months the bank has been unable to rectify their own error in deleting my access to withdrawing funds, ie. they deleted my linked account, or for some reason the withdrawal system does not work as it should. I have been told that I need a card and card reader. I have been told that this account does not have a card and card reader. So far the bank has plonked £50 and £80 into my account for the lack of service they have given me. This week they wrote to say that they understand my complaint but that I can order a card reader online. And hey! did the complaints person actually look at anything? Clearly not. I decided to phone on the complaints telephone number in the complaints response. I waited for the call to be answered for 2hours and 20 minutes. Every 30 seconds the loop tape apologises and says their staff are busy, please thank you for waiting. Dream on. The complaints department closes at 6pm. Bboom. Bboom. It was 6pm when I gave up. I have written now to the CEO. She's clearly busy not looking into customer service as I haven't heard a peep. Next step: will write again to the CEO and give her a final warning. Should that fail, then I send all this to the Ombudsman. Reviewed on: 15th December 2023

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