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Virgin Money: Credit Cards reviews

Name: Credit Cards
Rating: 3.99 (765 reviews)

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3.99

Based on 765 reviews, last reviewed 12th Apr 2024

400% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

64%

11%

19%

Latest highest rating:

5

Fantastic communication Fantastic communication, easy transaction, easy link to pay , total peace of mind Reviewed on: 12th April 2024

Latest lowest rating:

1

Default notice by mistake! I have 2 credit cards, one with Capital which I’ve had no issues with and the second with Virgin. When I initially got my card I made a purchase of £7... Read more Reviewed on: 18th March 2024

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Virgin Money Credit Cards reviews (765)

Fantastic communication

Fantastic communication, easy transaction, easy link to pay , total peace of mind Reviewed on: 12th April 2024

Default notice by mistake!

I have 2 credit cards, one with Capital which I’ve had no issues with and the second with Virgin. When I initially got my card I made a purchase of £700 on an office desktop which froze my account so I rang Virgin and they resolved the issue an hour later being able to make the purchase, which was the first issue nothing major and easily sorted by their team. A month goes by and my app and online account is blocked which initially disrupted my payments I was told a couple of months later I could use a sort code and account number with a reference to pay via my bank direct, they also told me they blocked my account because I needed to send them identification 3 months after using my card which I found rather unusual, assuming this is something they should have done when applying not after using it 3 months later. To top it off my app and online account is still blocked having been told various times through the year it was a mistake and is now resolved safe to say it isn’t a year later. I’ve now received 3 letters, 2 dated the 10th of March and 1 the 12th of march. One tells me I am late on 2 payments, yet my most recent statement tells me I have no fees and I only owe for the following month coming and then the third letter tells me my accounts gone to default and I owe the full amount on my account. After all this I’ve rang and an hour in the team at Virgin said it’s a mistake and admitted fault and they are now in the process of trying to reverse the default notice which will impact my credit file for the next 6 years. I’ve been told I’ll be called back again twice now but with my original issue still standing a year later I’m not looking forward to the final outcome. Reviewed on: 18th March 2024

Good app, lets you do most things, but has in the pa...

Good app, lets you do most things, but has in the past shown the wrong balance whilst their system is updating. Reviewed on: 16th March 2024

Got a great interest free deal and great customer se...

Got a great interest free deal and great customer service to help resolve when there were problems Reviewed on: 11th March 2024

Showing 4 of 765

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