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Voyager Insurance Reviews

Ratings based on 31 reviews Last review 1 month ago
4.77 / 5Amazing overall rating

"Voyager Insurance Services was founded in 1996 with the express aim of arranging wholesale travel insurance and managing reliable travel insurance facilities for tour operators, travel agents and insurance brokers to offer to their clients." So if...

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"Voyager Insurance Services was founded in 1996 with the express aim of arranging wholesale travel insurance and managing reliable travel insurance facilities for tour operators, travel agents and insurance brokers to offer to their clients." So if you're looking for Voyager reviews, read on to see what people like you are saying on Smart Money People.

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Your Voyager Insurance Reviews (31)

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2nd October 2018

Terrible customer service

I found this site through travel supermarket as I wanted to insure my mother for a 10 days trip to...

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I found this site through travel supermarket as I wanted to insure my mother for a 10 days trip to USA
Travel super market led me to this site as my mother is EEA resident .
I had almost filled in all the form on line but I had to clarify something with her heart condition that needed health check
Unfortunately I cannot recall the name of the guy who picked up the phone
He was really unhelpful
I tried to explain that my mother needed only cover for her USA trip from London
He told me that my mother needs to consent for the health check
I explained that my mother doesn’t speak English but I can translate .
I did not have the chance even to ask what can we do alternatively
He told me that I admitted that my mother doesn’t speak English and he just said good bye and hang up
That was so rude and upsetting
I am a UK resident. So does this mean that who ever do not speak English cannot travel ?
Very disappointing customer service

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8th August 2018

No compassion whatsoever.

Our son died suddenly on March 19 2018 which was two days before we were due to fly out to Tenerife for aa week. The claim consisted of £450 for flights & £90 for the Timeshare a...

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Our son died suddenly on March 19 2018 which was two days before we were due to fly out to Tenerife for aa week. The claim consisted of £450 for flights & £90 for the Timeshare accommodation.
The last thing that we had on our minds was to cancel the holiday but more than three months later the Insurance Company want even more information even though we have already sent it to them once via our Broker
They now want our son's medical certificate as to cause of health & medical history. He wasn't even coming with us & I have already provided a death certificate.
Cancellation certificate - are you real? This was the last thing on our minds!!!
They want me to resubmit invoices of flights & accommodation which I provided back in April!!!!!
This is one of two claims that I have submitted & the second one is still waiting to be resolved.
My advice is that you dont touch this company with a barge pole!!!

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3rd October 2017

Good cover but expensive

Good cover and the staff were polite and thorough, however it cost £120 for 5 days of cover, where as with my new bank I got the same level of cover for £86 for 12 months. ...

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Good cover and the staff were polite and thorough, however it cost £120 for 5 days of cover, where as with my new bank I got the same level of cover for £86 for 12 months.
I do have a pre-existing medical condition.
But if your options are slim I would recommend Voyager.

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26th August 2017

Peace of mind like a prince

Someone who has got a promise, behave calmly, patiently and respectfully because he knows that every thing is right. He is sure. In opposite of the other one who doesn't know what to do when a small matter comes up, a little delay and so forth that...

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Someone who has got a promise, behave calmly, patiently and respectfully because he knows that every thing is right. He is sure. In opposite of the other one who doesn't know what to do when a small matter comes up, a little delay and so forth that bring bad thing for your health.

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26th August 2017

Great when buying the insurance, very efficient when claiming!

When I bought my insurance the sales reps have been really helpful and the process was very straight forward. After having bought a single trip insurance I changed my mind as I decided to buy a yearly insurance. They did everything to cancel the...

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When I bought my insurance the sales reps have been really helpful and the process was very straight forward. After having bought a single trip insurance I changed my mind as I decided to buy a yearly insurance. They did everything to cancel the single trip insurance to go for a one year insurance. It has been super easy. When I had to claim for a trip I had to cancel because of medical conditions in less than a week the process was done and I received an email saying they are going to reimburse the full cost of our trip!
I couldn't believe it, they are SO professional and efficient. Thank you so much Voyager Insurance for your impeccable work!

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25th July 2017

My go to insurer

When I do any travel insurance quotes I always turn to voyager first for their competitive rates and good sums insured. Their customer service terms are always helpful and very well informed to help with queries whether it be assisting online issues...

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When I do any travel insurance quotes I always turn to voyager first for their competitive rates and good sums insured. Their customer service terms are always helpful and very well informed to help with queries whether it be assisting online issues or queries regarding the cover for hypothetical claims.