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Zempler Bank (formerly Cashplus): Business Account reviews

Name: Business Account
Rating: 4.81 (7004 reviews)

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4.78

Based on 7,004 reviews, last reviewed 25th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

I remember cashplus when they started. Well done guys Joshua was helpfull and polite. Great customer service Reviewed on: 16th October 2024

Latest lowest rating:

1

I liked Cashplus, but Zempler took a good bank and s... I liked Cashplus, but Zempler took a good bank and showed us what a really bad bank is like. Stay away; their customer service is awful and the way th... Read more Reviewed on: 25th February 2025

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About this product

Zempler Bank offers business accounts with no monthly fees, FSCS protection, and tools for managing finances. Features include UK-based telephone support, 24/7 fraud monitoring, in-app and online banking. Zempler Bank say they are dedicated to supporting small businesses with reliable banking solutions.

This review account was formerly for Cashplus, who rebranded to Zempler Bank on 9 July 24.

If you have used Zempler Bank , please leave a review on Smart Money People so other businesses can hear about your experience.

Zempler Bank (formerly Cashplus) Business Account reviews (7004)

Review of the Zempler Bank (formerly Cashplus), Business Account:

Best Business Account

Cashplus Bank understand the day to day business needs Reviewed on: 25th March 2022

My advice nobody go with this bank.

My advice nobody go with this bank. This is us absolutely terrible customer service they block my account £10,000 in there and they don’t give me the reason why my account has been blocked from Cashplus and now they change me to Two different bunk, which is they don’t give me the reason on my account I lose my business because of them so please nobody go with this bank. They are very bad customer service and I emailed them for about four weeks. I called them and no one answer my question. No one return my money back. Reviewed on: 25th July 2024

Zoya ilieva

Good Im happy with the bank.im used 1Y.Im want enjoying work with them Reviewed on: 16th July 2024

CASHPLUS BANK is a SCAM

Dear All, CASHPLUS BANK is a SCAM i got stolen 22 000 pounds from my personal account with them without any reason!!! Just like that. After weeks of emails they just replied that i have to contact Financial Ombudsman Service to get an answer. CRAZY:! How is possible that the LAW in UK does not take any action? You need to acquire a financial license to be authorized from the UK Government to stole money to people ? Amazing. IF YOU HAVE MONEY WITH CASHPLUS , PLEASE TAKE ALL YOUR MONEY BEFORE THEY FROZE YOUR ACCOUNT WITH ANY EXCUSE AND YOU GET STOLEN. Reviewed on: 26th June 2024

Should you open an account with Cashplus?

Open a bank account with Cashplus if you have no other options. However, do not 100% rely on having continuous access to your money in Cashplus. Your money could easily become unavailable or blocked for prolonged periods (from weeks to months). If you can, open one or more of the low-quality bank accounts on offer and spread your money between them. (There are several others of this type of free bank account available, although from the reviews online and personal experience, Cashplus bank appears to be the worst of them.) Yes, this will create more admin for your business, however, you will reduce your risk of having no access to your money for no apparent reason. Similar to thousands of other customers, CashPlus blocked our business current account after requesting proof of address. This information was submitted immediately on the day of the request. Clients who we had given bank details to had their payments returned to them causing inconvenience. Money in the account, luckily only £1700, is currently not accessible after seven working days. The bank appears to be run by an AI, and powerless, human, well-meaning customer service assistants cannot communicate with it. (I do feel sorry for these customer service assistants. It must be very difficult to have to continuously placate unhappy customers, whilst having no power to help them. They also have to ask for reviews from the customers that they are able to please using their very basic telephone services while knowing from their many other customers that they work with what a poor bank they are employed by.) Luckily, we had two other bank accounts that we could use. Fortunately, a large transfer of money from another bank account was not made to Cashplus, otherwise, we would be struggling to pay our business expenses, wages, and bills. If there are apparent spurious security concerns raised by the AI it would be better if the bank requested information before blocking the account. If information is not supplied after a designated period of time, then I think it would be appropriate and fair to block accounts at that stage. In summary, even if the account becomes accessible once more, we have reduced trust in this bank, so we are unlikely to keep significant amounts of money with this bank. I will update this review daily in the form of a diary to let you know of our progress. 17th June 2024 - We were contacted by a Cashplus review monitor to ask for account details which were supplied immediately. We have received no further information. Reviewed on: 18th June 2024

Time to stop these charlatans

I have been a customer for 3 years,I opened a 2nd account within a day they froze the account asking for ID .i sent letters from my account with them which they refused to accept. Their customer service have put the phone down 9 times so far and emails have gone unanswered. There are hundreds of businesses who are experiencing this just check all the reviews everywhere. Within a day of a bad review loads of 5 stars appear, they only answer these and none of the complaints. The FSC have numerous complaints against them, the uk cusservice is a call centre abroad and refuse to do anything connected with gaining access to your money and simply put the phone down. They are unprofessional and nothing short of criminals Reviewed on: 18th June 2024

Very efficient bank, easy to talk to if there is a p...

Very efficient bank, easy to talk to if there is a problem and I have recommended them to my family. Reviewed on: 29th May 2024

Great Experience

Easy to get set up user friendly and does exactly what you want with out the jargon Reviewed on: 1st May 2024

Very bad bank AVOID , they are a fraud gangster...

Very bad bank AVOID , they are a fraud gangster Reviewed on: 18th April 2024

AVOID very bad bank

AVOID! They just freeze your account for NO reason without notifying you and the customer service are terrible never helpful, they are a disaster for business Reviewed on: 18th April 2024

Excellent, thank you, the best bank ever

Excellent, thank you, the best bank ever Reviewed on: 13th April 2024

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