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Zopa: Personal Loan reviews

Name: Personal Loan
Rating: 4.94 (62775 reviews)

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4.94

Based on 62,775 reviews, last reviewed 26th Feb 2025

167500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Excellent Brilliant, the questions were easy and simple. Very user friendly and super fast! Reviewed on: 26th February 2025

Latest lowest rating:

2

I like it and i am honorable I like it and i am honorable i will keep in touch Reviewed on: 17th January 2025

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About this product

Zopa personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our Zopa personal loan reviews can help you to find out what other people have to say. Smart Money People launched in October 2014 to help people like you to find the best personal loans. If you have used a Zopa personal loan, we'd love you to write a quick review too.

Zopa Personal Loan reviews (62775)

Review of the Zopa, Personal Loan:

Utterly incompetant

Thanks for your review! Zopa Add photo Your review is pending.Read more Hayley Capel 3 reviews GB Utterly incompetant! Zopa advised me I was preapproved for a £7500 consolidation loan. I wasn't looking for a loan but it was offered and after some consideration thought, yes ok I'll go for it, reduce some interest/payments and free up some cash. They needed to confirm my income so I gave them access to my bank account, added payment details signed the forms etc. This was Saturday afternoon, by Sunday morning I recieved an email from them telling me they were unable to confirm my income ?!?!?!? I get paid every month, the same as everyone else into the bank account I gave them access to. OK, fine I thought I'll upload a payslip.....dated in the last 5 weeks and showing that I actually earn £1000 more per annum than I have added to the application. By the next morning....guess what......another email telling me they unable to confirm my income ?!?!?! It's a pdf payslip in the format they asked for but apparently that was still insufficient. I call them and speak to the most nonchalant and unaffected customer service representative who when I explain I am concerned my application may be declined because there seems to be an issue with the documentation I keep trying to upload. She goes off and approximately 3 minutes later comes back and tells me I should ignore the email. Guess what?! Today I get an email from them telling me they have declined the application I submitted for the loan THEY OFFERED me! I am raging! My borrowing power is 6, its a consolidation loan that they OFFERED TO ME not that I applied for or was even considering and they have declined me based on my affordability and income? I now have a hard search on my file which I only agreed to because the loan was 'preapproved' and no loan! They did this to my Husband aswell! If you are going to do this then at least change the wording 'preapproved dependant on circumstances' so at least consumers have the full facts before falling into a honey trap! I have a credit card with them which I will be paying off as soon as possible and closing the account as I refuse to do business with a bunch of incompetent clowns such as zopa! Absolutely disgusting! Reviewed on: 16th January 2024

Simple App to use.

Simple App to use. Information is clear and easy to access and read. Overall accessibility is excellent Reviewed on: 17th January 2025

always a great service

always a great service credit card and loan outstanding ! Reviewed on: 17th January 2025

Great rate and service and digital easy to use app a...

Great rate and service and digital easy to use app and no issues getting started and moving money from bank account. Reviewed on: 17th January 2025

Fantastic experience, super easy to complete, funds...

Fantastic experience, super easy to complete, funds deposited into my account within minutes. Reviewed on: 17th January 2025

Excellent company to deal with

I have borrowed from Zopa on a few occasions and they have always been excellent to deal with. Very quick to give their decision and prompt to credit my account. I have always upheld my end of the deal and never missed repayments, which probably makes future loans easier to apply for and be accepted. So from a personable point of view Zopa gets 10/10. Reviewed on: 17th January 2025

Fast service and no hassle.

Fast service and no hassle. the website is easy to understand and you know where you are with payments. Reviewed on: 17th January 2025

I needed cash to pay off debt and with in 20 minute...

I needed cash to pay off debt and with in 20 minutes of applying was in my bank was so so happy. I also have a credit card which is great Reviewed on: 17th January 2025

Very happy with company easy to understand and use

Very happy with company easy to understand and use Reviewed on: 17th January 2025

Good products with great rates.

Good products with great rates. Quick decisions made Reviewed on: 17th January 2025

Brilliant

So easy but they do thorough checks to verify you can afford it Reviewed on: 17th January 2025

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