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Zuto: Car Finance reviews

Name: Car Finance
Rating: 4.13 (111 reviews)

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2.89

Based on 111 reviews, last reviewed 30th Sep 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

74%

3 star

2 star

21%

Latest highest rating:

5

Zuto - Leave it in their hands I recently had the pleasure of working with Zuto to secure car finance, and I couldn't be more satisfied with the experience. From the outset, Zuto de... Read more Reviewed on: 24th May 2024

Latest lowest rating:

1

AVOID. Zuto illegally sell cars with multiple ou... AVOID Zuto illegally sell cars with multiple outstanding safety recalls, then when something goes wrong they just expect you to prove there was in iss... Read more Reviewed on: 30th September 2024

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About this product

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Zuto Car Finance reviews (111)

Review of the Zuto, Car Finance:

Zuto Finance has proven to be a nightmare from start...

Zuto Finance has proven to be a nightmare from start to finish. My experience with them has been nothing short of a prolonged ordeal filled with frustration, financial strain, and ultimately disappointment. My grievances with Zuto Finance began in July 2023, when I encountered issues with a vehicle financed through them. Despite reaching out to address these issues promptly, what ensued was a seemingly endless cycle of delays, excuses, and blatant disregard for customer satisfaction. One of the most infuriating aspects of dealing with Zuto Finance was their deliberate prolongation of my complaint until I had no legal recourse left to return the vehicle. It's clear that their strategy was to exhaust me into submission rather than genuinely addressing my concerns. This tactic is not only unethical but demonstrates a complete lack of integrity on their part. To add insult to injury, during the months when my complaint was being "investigated," I was advised by Zuto Finance not to use the vehicle. This impractical suggestion not only rendered the vehicle useless but also resulted in me incurring exorbitant expenses for alternative transportation arrangements. The fact that they failed to offer any form of compensation for this inconvenience is utterly appalling. Furthermore, when I reached out to express my inability to sustain these financial burdens any longer, Zuto Finance conveniently waited until the mileage on the vehicle was at a critical point before taking any action. This calculated move demonstrates a complete disregard for the well-being of their customers and further solidifies their prioritization of profit over customer satisfaction. In conclusion, my experience with Zuto Finance has been nothing short of a nightmare. Their incompetence, lack of accountability, and disregard for customer welfare have left me deeply disillusioned. I strongly advise anyone considering financing a vehicle through Zuto Finance to proceed with extreme caution or, better yet, explore alternative options altogether. Reviewed on: 7th February 2024

Shocking company

Matthew Ashurst 34 points REVIEWS PHOTOS EDITS Here are the reviews that you've posted publicly. You'll need the Google Maps app to edit or delete your reviews. Learn more 1 review · 1 rating Reviews aren't verified Zuto Winterton House, Winterton Way, Macclesfield SK11 0LP Absolute joke of a company, Tuesday the 15th of November all paperwork was filled out, signed and confirmation was sent over to myself to collect the vehicle, 3 hours later I was told I can't drive the vehicle as their employees haven't done the correct procedure, 5 days later the problem was rectified, again more paperwork signed and completed, received confirmation that the car can be picked up, drove down and had to wait another 2 hours to be told I can't pick the car up again. Complaint raised on 15/11/22 and was told 72 hours maximum to hear back, still haven't heard anything back from the original complaint...... currently going through the process of raising the complaint with the financial ombudsman and financial conduct authority as when I received confirmation I've already paid for tax, insurance and £1,000 deposit. Absolute time wasters and clearly don't train their staff. Avoid Reviewed on: 22nd November 2022

Bad partnerships with dealers, namely Coventry Sterling Motor Company Ltd

Zuto are guilty by association with Coventry Sterling Motor Company Ltd, they should relinquish their partnership with immediate effect, here is why My daughter was part exchanging her Kia Seed which admittedly was not in best shape, however having had an initial valuation of £800, to "hook you in" they then employ the usual dirtbag salesman tactics of being picky with scratches that were not previously reported as well as the usual, "I think the gearbox is a bit clunky" line.., the Part Ex "confirmed figure" is then reduced to £600, then £550, then £400 (when you are on the forecourt). Having travelled a 150 round mile trip and agreed the finance qin the week before we were knocked down to a final price on our part exchange to £425. My personal review is, Nayim, who is apparently a part owner of Coventry Sterling Motors Ltd has no class or customer sales integrity, he may have an extra £85 in his pocket tonight, and I am £85 lighter.., but at what cost? Avoid this garage at all costs The Car that was purchased is very nice, but was not described accurately either, which is a material infringement of trading standards Reviewed on: 15th October 2022

they advertise dodgy dealers

they will sell you the car very easily and fast . BUT WONT HELP YOU WHEN THINGS GO WRONG . CUSTOMERS SERVICES ARE USELESS AND WORK FOR THE DEALER NOT THE CUSTOMER. DONT WASTE YOUR TIME AND MONEY Reviewed on: 4th October 2022

Horrible customer service

They are very helpful until you purchase a car and arrange finance through them. However their customer service after the purchase is absolutely disgraceful. My car broke down 7 weeks ago and I still haven't received the refund on my finance. The dealership has accepted the rejection of the car and has refunded the money back to Zuto. They keep passing the ball around to the dealer and the lender but no intention of resolving it for the customer. You will also get a much better finance deal by going to a main dealer. Avoid them at all cost! Reviewed on: 1st October 2020

Car finance

They were informative, explained everything and literary within a couple of days from speaking with them, I received car finance and the money was in my bank within an hour, fantastic, thank you zuto Reviewed on: 29th April 2018

No fuss fast service.

We contacted zuto on line we showed interest in a few cars then the same day zuto got us a great deal. No fuss, very professional service. I would highly recommend zuto. Reviewed on: 29th June 2017

Fantastic service

Rebecca who dealt with my application was great,very helpful not pushy and searched for a suitable lender for me.Rebecca also done checks on the company where the vehicle I was interested in buying from to check they were a reputable company,they then deal with payment so you have no worry of this .All you have to do is organise collection of your vehicle.i would definitely recommend to friends and family to try them Reviewed on: 28th June 2017

Very good to recommend to any person .

Good,I was well looked after,thanks for everything . Reviewed on: 26th June 2017

Car

Zuto is very friendly and helpful Reviewed on: 25th June 2017

Brilliant

Very helpful and do everything for you and guide u every step of the way Reviewed on: 25th June 2017

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