Smart Money People Surveys2025

Broker feedback

Welcome to Family Building Society's broker feedback survey.

Thank you for taking the time to complete the survey, it should only take 3 minutes. The aim is to better understand how the products on offer and services you receive can be improved, so any information you can provide is truly valuable.

Broker feedback

How long ago did you last place a case with this lender?

less than 3 months

3-6 months

6-12 months

over 12 months

Step 1 of 24

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Please select the case type you last used this lender for:

First-time buyer

Remortgage

Home mover

Equity release

Product transfer

Buy-to-let

Commercial

Shared ownership

JBSP

Holiday let

Lending into retirement

Self build

Other

Step 2 of 24

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Please select any relevant case characteristics:

Select up to 3 options

100% LTV

High LTV (>90%)

Low LTV (<60%)

Later life

Self-employed

Impaired credit

Offset

Expat

Additional borrowing

Let-to-buy

Larger loans (>£1m)

Limited company BTL

Portfolio BTL

Family BTL

Other

Step 3 of 24

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Overall, how would you rate your experience with this lender? *

1 stars

2 stars

3 stars

4 stars

5 stars

Step 4 of 24

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How likely is it that you would recommend this lender to colleagues/clients? *

0 - Least likely

10 - Most likely

Step 5 of 24

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Please tell us about your experience with this lender: *

Min 0 characters

How would you review the experience you had and service you received from this lender? What did you like, and/or what could be improved?

You must enter at least 0 characters before continuing

Step 6 of 24

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How easy is it to find out how much this lender will lend to a customer?

Very difficult

Difficult

Neutral

Easy

Very easy

Step 7 of 24

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How quickly does this lender process full applications through to offer?

Very slow

Slow

Neutral

Quick

Very quick

Step 8 of 24

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How easy is it to find out if a customer is eligible for this lender's products?

Very difficult

Difficult

Neutral

Easy

Very easy

Step 9 of 24

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How satisfied are you with this lender's business development managers (BDMs)?

Very dissatisfied

Dissatisfied

Neutral

Satisfied

Very satisfied

Step 10 of 24

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How would you rate this lender's communication?

Very poor

Poor

Neutral

Good

Very good

Step 11 of 24

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How satisfied are you with this lender's online tools and systems?

Very dissatisfied

Dissatisfied

Neutral

Satisfied

Very satisfied

Step 12 of 24

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How easy is it to submit a decision in principle (DIP) or an application to this lender?

Very difficult

Difficult

Neutral

Easy

Very easy

Step 13 of 24

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How would you rate this lender's underwriting?

Very poor

Poor

Neutral

Good

Very good

Step 14 of 24

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How would you rate this lender's flexibility?

Very poor

Poor

Neutral

Good

Very good

Step 15 of 24

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At Family Building Society we’re planning our 2025 educational content. Which lending areas should we focus on to best support you?

Select up to 5 options

Later life

Self-employed

Buy to Let

Family support

Expat

Other

Step 16 of 24

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If 'Other', which lending areas should we focus on to best support you?

Min 0 characters

You must enter at least 0 characters before continuing

Step 17 of 24

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What type of events do you attend to help with your industry and product knowledge?

Select up to 5 options

Industry events (220+ people)

Lender events (<50 people)

Key note speeches

Roundtables

Speed dating

Webinars

Don’t attend events

Step 17 of 23

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Which type of educational content do you find most useful (if any)?

Select up to 5 options

Articles

Podcasts

Videos

Webinars

Other

None

Step 18 of 23

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If 'Other', which type of educational content do you find most useful?

Min 0 characters

You must enter at least 0 characters before continuing

Step 19 of 23

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Have you viewed Family Building Society's Education Hub, providing educational content, including podcasts, articles and webinars?

Yes

Step 19 of 22

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How useful do you find the content on the Education Hub?

Very poor

Poor

Neutral

Good

Very good

Step 20 of 22

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Given your experience, what 3 words would you use to describe this lender?

Min 0 characters

You must enter at least 0 characters before continuing

Step 20 of 21

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Please provide your name and business email address (this will be used for the prize draw):

Min 0 characters

This information will be used to verify your review and, depending on your review, for the lender to contact you regarding your experience.

You must enter at least 0 characters before continuing

Step 21 of 21

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Thank you for your feedback!

Your responses go towards bettering all products and services to improve your experience. If you have any questions, or wish to know more about Family Building Society's proposition, then feel free to email mortgage.desk@familybsoc.co.uk.

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