We have had AA Home Building Contents Ins with the AA for some years and never made a claim. Our house stood empty from Sept 2017 until Sept 2018 when we eventually sold the house and we cancelled our policy by telephone call before the sale. We then got a letter stating we were in credit on payment of £96 and would receive a refund, HOWEVER since then we have received numerous letters stating we are in breach of our agreement, and now threatened with legal action, even though we are no longer at the property and have tried to tell them on the telephone at least 6-8 times and have even posted them copies of all documents. We are sick to death with this company and I would NEVER EVER use the AA for anything again. They did exactly the same to my mother who was well into her 90`s and she was so petrified she ended up send them a cheque for far more than the policy when she tried to cancel. I will be issuing the AA with a bill for my services due to my time that is taken up trying to sort out their system with is obviously failing. Its now been 3 months and we are being bullied as our bank manager cancelled the DD during a financial meeting as we no longer used the service. They are wanting our bank details again so they can fleece us for even more money. Have asked them to post a cheque for the money they owe us t our new address, but even though we do get mail from them at a new address, they still insist on sending threatening letters to our old address, because they have not had payment in the last 3 months for a policy that has been cancelled. Its a dam rip off, and I am sick to death hearing the same old story of its a technical error. NO its not, the AA are hell bent on fleecing the public. Some are so frightened they give in and pay. Stand up to these bullies. Reporting to Ombudsman. If you want peace of mind please DO NOT USE THE AA. They are acting like common thieves.
Reviewed on: 7th December 2018
