The focus of this rant is Barclays online banking. It's optimised for the benefit of the bank, not for that of the users. Its unreliability suggests that 'upgrades' are released without exposure of the 'enhancements' to real users (as opposed to business analysts who think they understand how users work) and without adequate testing. Worse, Barclays is demonstrably uninterested in customer feedback. They should get an award for originality in making them themselves uncontactable. Why do I stay with Barclays? Simple - better the devil you know than the one you don't.
Reviewed on: 27th December 2018
