AVOID AVOID AVOID !!!
I put in a claim for a leak in a bathroom . Direct line rejected it by a outsourcing company called SEDWICKS . They used a loss adjuster . He said the leak was there before you bought the place so we won’t pay you and you have to get in touch with previous owner who lives in Singapore and ask for him to put in a claim with his insurance lol very bizarre.
So sedgwicks so called leak expect with 30 years of experience who looks like 20 (by the way he has no damp experience or leak) said direct line don’t have to pay you as it says in the terms and condition and if you go to court I will lose . SO READ THE 100 PAGE TNCs before you sign up to direct line landlord insurance . Worse experience I had considering I’m a new landlord from start to finish . I even got integrated on the phone . “ but you said he when it was a she “ so I must have forgotten I spoke to a female or male . SHOCKING service considering how much I pay . I’m 32 I only made one claim in my life . I got home insurance with them which I will cancel at some point and my landlord insurance but my tenants deciding not to pay so I will have to make another claim with directline as I’m not doing the bathroom as I can’t afford it. I’m sure they will come out with another excuse . So my question is to everyone . When you buy a place would you check underneath the tiles and floorboards and rip everything out before buying ?? Who does that ? No sign of mould or damp when I bought the place . This gives insurance a bad name and I hope the government do more in situations like this .
Reviewed on: 20th February 2019
AVOID AVOID AVOID !!!
I put in a claim for a leak in a bathroom . Direct line rejected it by a outsourcing company called SEDWICKS . They used a loss adjuster . He said the leak was there before you bought the place so we won’t pay you and you have to get in touch with previous owner who lives in Singapore and ask for him to put in a claim with his insurance lol very bizarre.
So sedgwicks so called leak expect with 30 years of experience who looks like 20 (by the way he has no damp experience or leak) said direct line don’t have to pay you as it says in the terms and condition and if you go to court I will lose . SO READ THE 100 PAGE TNCs before you sign up to direct line landlord insurance . Worse experience I had considering I’m a new landlord from start to finish . I even got integrated on the phone . “ but you said he when it was a she “ so I must have forgotten I spoke to a female or male . SHOCKING service considering how much I pay . I’m 32 I only made one claim in my life . I got home insurance with them which I will cancel at some point and my landlord insurance but my tenants deciding not to pay so I will have to make another claim with directline as I’m not doing the bathroom as I can’t afford it. I’m sure they will come out with another excuse . So my question is to everyone . When you buy a place would you check underneath the tiles and floorboards and rip everything out before buying ?? Who does that ? No sign of mould or damp when I bought the place . This gives insurance a bad name and I hope the government do more in situations like this .
Reviewed on: 20th February 2019
