I had been banking with them for years. Hand no problems.
Then one day I couldn't use my card. I couldn't go online, I couldn't do anything.
I was told they had closed my account but it looks like they never sent out the letter to give me notice and they have never told me why.
I explained to them what a ridiculous financial situation this has me in as I can't buy food and they said that I will receive a cheque in the post equivalent to the balance on my account.
What a ridiculous solution to someone who is saying they need their money NOW!
Reviewed on: 26th March 2019
I haven't a clue what is in the heads of the people running Virgin Money. If you read the negative reviews you'll see the legitimate reasons why people are frustrated.
I have been with this bank for several years (I have no choice) and despite responses by Virgin saying 'thank you for your feedback, we will try and improve' they've done nothing other than add insult to injury.
As mentioned by other people here, you can not do much online and have to go into a branch to do transfers. You can call them up but to make a new transfer you have to go to the branch.
That isn't helped by them closing their branches!!!
I live in London where you'd think this wasn't a problem but instead of being able to go to my branch in east London I now have to go to a branch in tourist central Piccadilly Circus.
I was told in a letter that apparently my branch in east London closed because the landlord had put the rent up. Whoever heard of such a thing from a bank???!!
Then when I go all the way to Picadilly Circus I find out where the money they saved has been spent on... free coffee and sandwiches and a grand piano!!!!
I asked the teller what the hell this was and she said 'to improve customer experience''. You think sandwiches and a grand piano are preferable to me over not having to travel across London or being able to do ANYTHING online???
No double as a response to this review I'm going to get an empty 'Thanks for your feedback xxx, I'll be sure to pass that on to the relevant teams for you. If there's anything else we can help with in the meantime, just get back in touch! Thanks, Jane'.... absolute, empty rubbish. Enough of the lip service Virgin staff and !"£$% do something!!!!
This bank wouldn't exist without some sort of support from the rest of the Virgin brand.
Reviewed on: 26th March 2019
Reply from
Good afternoon, thanks for taking the time out to share your feedback. I’d like to take a look into your experience and share this with relevant department so that they can review and respond to you directly. So that I can do that, can you please email your name, address and contact number across to [email protected]? Thanks, Lindsay.
Response date: 26th March 2019
