I purchased a vehicle and used a well known price comparison website. Found Brighside and was happy with the quote. When i attempted to purchase the insurance, at the point of payment i received an error. "Please try later".
I gave it 2 hours for document to be sent, i received my login information that didn't work. Stuck in the middle of nowhere i was forced to buy insurance from elsewhere, i just didn't know if i was insured and i couldn't call them because they were closed over the weekend. The following monday i tried ot call them for hours on end and nobody answered. I tried again the next day over and over. In the end i ended up contacting close brother finance and cancelling with them (as i had received the esigner document but still no cover). Having checked online if the vehicle was insured, it wasn't. I emailed all of this to them and eventuality somebody replied. They want £78 from to to cancel a policy that went wrong during setup. Disgusting. They took the deposit too of £63. Their phone lines are premium rate too. Stay away from these people and be careful when using price comparison websites.
Reviewed on: 10th April 2019
