Write a review

Member Profile

Name: RuthE

Most Recent Reviews (1/1)

View All

Told them everything, they said yes, took the deposit then said no based on what we had told them

We wanted to buy the flat that we live in from my parents. We knew all about it and went to the HSBC, sat down with the advisor and discussed the problems that it was ex-local authority, that it was concrete and over 6 floors. We were brutally upfront and honest as several suppliers had declined to lend on flats in the building, but we knew a neighbour had borrowed with HSBC previously. We couldn't have been more forthcoming about the flat. They said no problem. We paid £1,500 deposit to apply. The surveyor came around and said that they didn't lend on the building as it was ex-local authority and concrete. Got really cross and in the end they promised to refund us the deposit. Never happened. They showed themselves to be completely untrustworthy from beginning to end. Reviewed on: 30th November 2016