I insured my car with Zenith having had a clean 15 years of driving with no accidents or claims. I had a small bump one night returning from taking my children swimming. I contacted Zenith who took details and advised I would be contacted the following day by a garage and a courtesy car would be provided. 2 weeks later still no contact. I called several times in the next two weeks and was passed from department to department each time with no one seemingly having a clue what they were doing. Eventually they told me my claim had been passed to the underwriters for a decision regarding processing my claim or voiding my policy, their reason for this was the excuse I had changed my job title in the past 18 months. Again I was told I would be called the following day which never happened. They were uninterested in the face I don't use my car for business or that I was not using it for work on the day of the accident. 6 weeks later I received a very cheeky letter telling me my policy was now void because I had been in breach of contract and that they were voiding my insurance back weeks before the accident and that I would receive no refund of the years policy payments made. Their attitude, customer service and total lack of communication was a total disgrace and Zenith Insurance are nothing short of crooks. Anyone reading g this would be well advised to STEER CLEAR of Zenith Insurance unless you want to get fleeced!!!
Reviewed on: 23rd December 2016
