I have banked with the co-op since turning 16 years of age (40 years ago). Never been overdrawn in my life, no defaults ever with ANY lender, never missed a mortgage payment, top credit score with all agencies and have had for many years. I cancelled a Credit Card with Barclays and thought I would use my lifelong bank as they ALWAYS ask me to take out a credit card whenever I use phone banking. I asked for a modest credit limit (about equal to 1 months salaries paid into the bank and have been declined with no reason. I checked with he credit agencies as they suggested in their letter rejecting me, yet I have an "excellent" credit rating with all of them. My current account never has less than the credit limit in it as well. I only asked for a modest credit limit (less than half of the size of the Barclays account I had cancelled. After being messed about on the phone for two weeks now and still no reasons for the decline, I have decided to leave after 40 years with the bank. I cannot continue to deal with a company that can't even give me a simple logical reason for declining a trivial credit limit card and they apparently do not either value that loyalty or care that I am leaving. If you are thinking of using Coop bank for anything, I would suggest you look elsewhere because they clearly have zero loyalty or respect for long standing customers. I am surprised they can afford to lose customers with their well publicised financial irregularities and worrying solvency!
Reviewed on: 15th April 2019
