nat's reviews - Smart Money People

Inept

2

I have a combined buildings and contents policy with Swinton, I massively regret going for the cheapest option. Swinton don't actually seem to do anything, if you call them, you actually are calling a company called marker study, every part of the policy is farmed out to a different company, meaning it is close to impossible to actually get anyone to take responsibility, they all try to blame the other companies. They have been a nightmare to deal with, being passed from company to company with no accountability. Reviewed on: 30th August 2023

Easy to manage Mortgage

5

~Very easy to use via the app, easy to contact and fast response time too. Reviewed on: 11th March 2023

Not great, not terrible

3

The app is a pain in the neck, it frequently has problems and now no longer even works on my ipad. Otherwise ok Reviewed on: 4th February 2023

Hard to use app

2

I joined Virgin to get the free wine, most of the bottles were not very good but to be fair there were a couple of excellent wines in there. The app is not very user friendly and the interface is hard to use compared to Nationwide or HSBC for example. Customer service is so-so. all in all, they need to do a lot to improve. Reviewed on: 21st February 2021

Weaseled out of a claim

1

I made a very normal claim, covered by insurance, they squirmed their way out of paying. Never again use them! Reviewed on: 23rd July 2020

covers nothing

1

I had platinum insurance but when I claimed for cancellation of holiday costs, they were not covered. Would not use them again Reviewed on: 9th July 2020

Lazy and inept on their best days

1

I have a SIPP with BESTINVEST, worst financial decision I ever made. They massively increased the cost by adding a £120 yearl charge on top of their fees. The website is slow and frequently is unable to perform transactions. Avoid Reviewed on: 9th July 2020

Fairly easy to buy shares, but very expensive

1

I have a SIPP which I run myself. Bestinvest suddenly introduced and enormous £120 charge p.a. This is on top of all of the other fees they charge. Their customer service is not very good but not terrible, but this new charge means I am looking to move away as soon as practical Reviewed on: 22nd November 2019

Fairly ok bank let down by customer service

3

The account was fine but I regularly had log-in problems for online banking. Customer service were not helpful so I ditched and switched. Reviewed on: 5th November 2019

Wouldn't trust them as far as I could throw them

1

Invested in their SIPP, suddenly they whack on a massive yearly charge of £120. on top of all of the other fees and charges. As soon as I am able to move from them I will. Reviewed on: 30th July 2019

Easy to deal with

4

We have a fixed term mortgage and have no complaints. The staff are always polite when we contact them and although the initial paperwork was onerous, everything else was easy! Reviewed on: 20th December 2018

Reply from Thank you for taking the time to leave us your positive feedback. Response date: 20th December 2018

Easy to set up

2

This is an easy to set up SIPP, but frequent problems whilst running it and the new charge mean I am looking to move ASAP Reviewed on: 2nd December 2018

Simply Awful!

1

The fawlty towers of the banking world. If it can go wrong, it will go wrong, and you can guarantee, they will make it worse! No access to internet banking for so long it was a farce Reviewed on: 8th November 2018

a farce from day one

1

I switched to them because Yorkshire bank had a poor online service. Compared to TSB though it was magnificent. I was completely shut out of my online account for two weeks. I live 30 miles from the nearest branch. Utter disaster of a bank, it deserves to go under and the CE should have his bonus withheld and lose his job! Reviewed on: 20th August 2018

Excellent card for shopping abroad

5

I like halifax, they are pretty good at in store service, and they have pretty good telephone service too. But, it is their products and online usage which makes them a cut above other banks. I used this card in the states and in Switzerland, no problems, no fees, just used and charged the exchange rate of the day! Reviewed on: 11th November 2017

Poor customer service

2

They promise the earth but fail to deliver, they never get back when they say they will! Investments seem to be sound, but customer service is terrible Reviewed on: 6th November 2017

Abysmal at best.

1

I have their home insurance, and will never, ever use them again. I had to make a claim, they took THREE days to send out an EMERGENCY plumber to fix my boiler, ( I have a toddler), so no heating, hot water, showers at all. Then they tried to weasel out of doing anything. Claim was resolved after SIX months, although they didn't pay out to cover the whole boiler, despite me having this in my policy. Avoid. They lie, they do not turn up, then lie about it. They promise that the cheque is in the post and lie about it. The worst company I have ever dealt with for insurance Reviewed on: 18th July 2017

Good first card or for poor credit history only

3

I got this card because of my poor credit history. I kept it for two years until my credit rating improved and then got rid of it. If you miss a payment the interest in HUGE. Reviewed on: 11th June 2017

They never reply in a timely manner

2

They do not do much for their fee, and getting a reply out of them is like getting blood from a stone. Try their competition, they don't give clear answers and are generally poor. Reviewed on: 9th June 2017

They don't give much, but it was fast

3

I needed to release some cash quickly for an unexpected expense, so went in with a watch worth several hundred pounds and came out with £70. It was fast and I knew it was not a great deal, but if you have no other choice then... Reviewed on: 9th June 2017