years ago somebody at Halifax made a mistake which left me and my son without house insurance since my husband passed away. I was on the phone for over two and a half hours being redirected between 8 members of staff who refused to help me. then I was put through to 'customer services' in the Advantage Reward Account team who accosted me with zero sensitivity as if It's my fault that I didn't check to see if their staff had messed up. disgusting.
Reviewed on: 27th April 2019
