Worst experience ever had in my life when using a named brand.
They were not the cheapest but I was sold on the branded name. I had to make a legitimate claim and they did their absolute best not to pay even though we were covered in our policy. They refused to pay and we had to take it to the Ombudsman who agreed with us and even then Lloyds still refsued to pay. We had to take LLoyds to a small claims court and they settled at the very last minute. The whole process took 1 year to resolve. Having never made a claim in 12 years of having house insurance, we were staggered with how we were treated. It gave us so much stress and anxiety but having spoken to others, this is not how a typical insurance company treats their customers. It's just Lloyds Bank!!! NEVER EVER use them. They cannot be relied upon if and when you need them.
Reviewed on: 14th April 2020
They keep rejecing our valid claim due to lack of evidence. I had a very similiar experience to someone I know and their insurance company paid staight away. Will probablyhave to take legal advice. DO NOT USE.
Reviewed on: 14th May 2019
