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Name: Sharon walker

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More than more scam no rules they just seem to make them up

My son passed his test last June 2016 got more than smart wheels insurance. all fine with scores for 3 weeks then he got a -10 for speed. Rang up he thought he was in 40 zone but was a 30 oops ok the score has taken ages and ages to go up even though he's scored a constant +10 every journey for months. Then usage went down to 3.2 I rang it apparently does this automatically after 6 journeys.. which I kind of knew but when he stalled it on the way home on his 6th journey bang!! Usage 3.2. Smoothness varies depending how he drives some days it's low and he can't understand why some days it's 10 and he can't believe it as he had to slam on cos a car pulled out on him... I've spoken to more than numerous times and to be honest they are not forthcoming with the rules.. one time coming home from college there was a major event on the M62 so everywhere was gridlocked it was the 2nd journey of the day and an 8.4mile trip this took 1 hour 35 minutes as traffic bad... Usage 3.2 I rang they said journeys over an hour will be penalised... Next long delay I told him to pull over and switch off before the hour came up.... He did this. Strangely this didn't register ignition off so usage again down to 3.2. I rang they couldn't understand this.. I said it registers a new journey when he stalled making his 6th trip 7 but not when he pulls over... No answer from them... So after numerous phone calls and trials by my son these are the facts.. 1, if you do more than 6 journeys within 24 hours your usage goes down 2, if you drive for over 62 minutes your score goes to 8.3 after 63 minutes it's 5.6 after 64 minutes it's 3.2 even if it's your first journey. 3 if you switch off and on after about 45 minutes of driving knowing you will be queueing for more than the hour it rarely registers a new trip. 4 if you drive anytime between 11pm and 5am you'll get hammered though I haven't managed to test if this is incremented say after 10pm you'll get 8.3 usage or whatever... But I'm sure judging by the rest of the rules I know about they will hammer you for this too 7. the 24 hour driving period doesn't have a start and end time it's a rolling 24 hours eg. you set off to work Monday 7.45 am that's 1 you go to shop for lunch that's 2 you go back to work that's 3 you drive home but stop for fuel that's 4 you've got fuel and go home that's 5 the next morning it's icy so you start your car at 7.20 to defrost and set off that's 6 journeys then you call at shop on the way to work at 7.35 that's 7 then you continue to work effectively on your 8th journey within 24 hours... Your usage will be 3.2 or less by doing nothing at all wrong. These are facts I've learned and I'm still waiting for them to call me back when he got 3.2 usage on his 5th journey within 24 hours... They couldn't explain that one and were supposed to call me back last week.. Hope this helps some of you Regards. Mum of sensible 18 year old whose trying his best to get good scores Reviewed on: 29th January 2017