Rebecca Beesley's reviews - Smart Money People

Hugely unfair "fairer share" scheme - big let down for longterm loyal customers

1

Despite being with Nationwide for quite literally decades, and having many accounts with them for myself and my children, they refused to see me as a loyal customer for their fairer share scheme. They didn't even have any discretion through the complaints process as no-one seems to have any authority to overturn a decision. Massively dissappointed and am looking into other options for my accounts as a result. Reviewed on: 8th July 2023

They deliver on their promises

5

It seems too good to be true to be able to get through to who you need to speak to quickly on the phone but with first direct it is possible. Very different from other banking experiences. Reviewed on: 10th March 2023

A great bank that has been contactable each time we've needed them

5

I really think First direct are the best bank I've used . I feel they are reliable and trustworthy. Reviewed on: 12th July 2020

great bonus by earning vouchers

5

not had any problems with them and it's always nice to earn rewards - the vouchers come in handy! Reviewed on: 9th November 2018

no problems, happy customer

5

WE love that we earn JL vouchers for using our partnership card. Have never had any problems with it either. Reviewed on: 20th November 2017

seems like good value - get multiproduct discount

4

having life, car and home insurance with Aviva means that we get a multi product discount which makes it really good value for us. Have never had to claim but i would like to think the customer service would be good if we did need to. Reviewed on: 17th July 2017

great rewards on this card

5

We love putting our spending on this credit card because we pay it off each month and benefit from the points which get converted to john lewis vouchers which i then use at waitrose for my groceries. It's almost like getting cash back. Service has always been pretty good. Once struggled to get through on phone but once you speak to them they are helpful. Reviewed on: 19th June 2017

great rewards on this card

4

we love how quickly the reward vouchers add up - and because they are john lewis vouchers you get - i can use them for my grocery shopping at waitrose which is great and practical. Other credit card rewards had become so bad that this really is a good option. Reviewed on: 30th April 2017

MaxYourMoney - discounts for people with multiple products

4

We have our life, home and motor insurance with Aviva and we get an additional discount by holding all these insurances with them. I still shop around each year but they often still work out the best price too. By renewing online, they give a further discount so it's a great way to #MaxYourMoney Reviewed on: 20th March 2017

MaxYourMoney Get John Lewis vouchers!

5

I love making my money stretch further by using my John Lewis credit card. Although it doesn't give cash back, it does give John Lewis vouchers back which to me are as good as cash as I spend them at Waitrose on my groceries. As long as i stay up to date with paying my credit card bill off promptly each month it really helps me #MaxYourMoney Reviewed on: 20th March 2017

has got worse and worse for customers

1

the interest rates are so low on nationwide accounts that we stopped using our accounts. We also left them as the mortgage rates weren't favourable to the customer either - it doesn't make sense! Seems like they are on their own side rather than customers side these days. Reviewed on: 6th February 2017

have been really happy with our mortgage with first direct

5

feel like we can trust them. Haven't had any problems or issues with them. Reviewed on: 6th February 2017

great reward that soon adds up

5

We have no regrets about switching our credit cards to John Lewis - we get vouchers back for our spending and it soon adds up. I love receiving the reward vouchers as I can put them towards the groceries at waitrose. Reviewed on: 29th January 2017