I purchased a new car with this company 4 years ago. Payments were always made before they were due online everything was going great. I was working two jobs then I fell and crushed my ankle had to have surgery and things changed for me. After my surgery my health got worse and I had to file bankruptcy due to medical costs. The car financed through Alphera Financial Services was not included in the bankruptcy - they just had to be notified. After being notified, Alphera immediately locked me out of their website so I couldn't make online payments; they refused to send me invoices or statements and when I called to make payments they charged me a nice size processing fee. I continued writing and calling in an attempt to regain my online privileges, but they wouldn't allow me to be back on. I had to continue making my payments via telephone while paying the large processing fee. In October 2018, I purchased another car and used this car as a trade-in. The new company paid off the remaining balance and I had Alphera owed me a $136.00 refund. They refused to reimburse me the money owed; so I had to file a complaint with the Attorney General's office who made them reimburse my money. All I can say is consumer beware of this company.
Reviewed on: 22nd May 2019
