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Name: Cable Clip

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DO NOT REMOVE AGAIN! THANKS!

Note to the website administrator. My review below was left on 23rd May 2019 at around 7pm and is a true and accurate account of a recent experience. Today I have found that you have removed my review without any given reason? If you have any doubts over the authenticity of my review or if it breaches any of your review policy’s then please contact me by email and I will provide you with the telephone recordings to support what I have said or I can amend the review for full compliance. For those who are interested, here is my original review: I had spoken to Kathrine on 21st May 2019, she had arranged a telephone appointment between Mark Watson who is said to be a mortgage advisor and myself for 23rd May 2019 at 9:30am. At 9:40am on 23rd May 2019 I phoned the Hanley and spoke to Sherrie, she advised that she had spoken to Mark and that I should put the ‘phone down’ as he was there ready and willing to call me ‘straight away’. It is now, at the time of writing this, over 9 hours from the mutually agreed telephone appointment and the promise of a call ‘straight away’ as advised by Sherrie, both of which, have not occurred! I would advise anyone considering using the Hanley for a mortgage to think again. It is of my opinion, that if they cannot honour a telephone appointment then what are the chances of them dealing with all other elements of the mortgage application and completion process in a timely and efficient manner? I personally cannot think of anything worse than having an offer to purchase, accepted on a property, only for it to fall through, due to the incompetence of the staff who represent the Hanley Economic Building Society. BE WARNED! * Updated 25/05/2019 18:15 * Your comments below are a clear indication that you have learnt nothing from our conversation about the poor experience caused. In your comments you have made further assurances that are factually incorrect! Allow me to ‘assure you’ as a matter of ‘fact’ that I did post my review above on 23rd May 2019 and it WAS removed as described in my opening paragraph! I can prove this fact with screen shots that were taken at the time of posting the review. The review was online and live before subsequently being removed. So by trying to imply that I could be mistaken, that I have got myself ‘confused’ all because I left a Google review ‘as well’ bears no relevance to the removal of my original review. Reviewed on: 24th May 2019

Reply from Thank you for your review. I can assure you that no review was removed from Smart Money People. You actually posted your review on Google Reviews. A response was made to your review yesterday on Google Reviews after we contacted you over the telephone to discuss your issue. You can see your review by on Google by following this link and selecting reviews https://g.co/kgs/dx9LFe. I trust this response answers you query. Response date: 25th May 2019