I recently visited a branch as I had misplaced my card and needed to take some cash out. The advisor was very friendly and helpful and suggested I download the app which allows me to take cash out the machine without my card present. I thought this was a great idea for emergencies. The one downside is that the branch is always queued and have to wait quite a while for any service. I like the coin machines they have in branch where you can pour all your coppers into it and it prints a slip which can be credited into your account at no fee. For paying for a select silver acc (£10 per month) for around 8 years I would expect to have a contactless card but never received one
Reviewed on: 2nd February 2017
