I spotted some unexpected but very small charges in my credit card statement and when I contacted them about it, they responded promptly, explained the charges adequately and even removed them even though I was in the wrong.
Reviewed on: 9th September 2016
When I first opened my account, I opted for paper statements. I got a notification on the online banking platform to switch to paperless statements for all my accounts so I accepted and entered my password to confirm this. However, I am still getting those pesky paper statements and also the message online telling me to switch when I have done so twice now. Not impressed,
Reviewed on: 26th August 2015
When checking my monthly bill, I noticed two interest charges (one after the other). They were both small amounts (below £5) but I was not expecting them as it was my last month of 0% interest. So I sent them an email asking for an explanation. They responded the next day with a explanation which showed that I was at fault but that they were going to reimburse me anyway. I was very impressed by the speed and generosity of their response. Definitely in my good books for a while. They just need to sort out their online banking interface hehe.
Reviewed on: 26th August 2015
