Despite not taking the redemption fee with my final monthly payment by direct debit, thus requiring me to pay this by cheque, I found the whole mortgage process quite satisfactory and straightforward. What was a particular unexpected surprise was the complimentary gift I received a few day later as congratulations on finishing my mortgage. Amazing.
Reviewed on: 11th June 2019
Reply from
Thank you for taking the time to leave this feedback on your recent experience. We are pleased the gift arrived to congratulate you in a timely fashion! We will share your feedback on payment of the redemption fee, to see if this can be improved. Thanks again and we hope you enjoy/ed the gift!
Response date: 13th June 2019