After only a few months I have left James Hay due to awful experience with their admin team.
- Constantly sent standard letters to me that ignored the instructions I had given
- Multiplied by 10, YES TEN times, my first pension payment
- Took weeks to resolve the situation
- Said all the right things but didn't follow through with communication to help me understand how they would resolve my complaint
- When I asked to transfer to another company they delayed by weeks then sent the forms for cancellation to the wrong team, so my transfer out was horribly delayed
A disaster to deal with as every person you speak to says that the previous persons advice was wrong !
I only give 1 star to acknowledge that they did compensate me for the initial wrong payment, otherwise it would have been zero stars
Reviewed on: 11th June 2019
