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Name: Jon Hemphill

Most Recent Reviews (2/2)

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Easiest and best bank I have ever banked with

We were looking to open a new savings account and thought, as they are local, we would speak with the Newbury Building Society. From the start everything was straight forward and simple, the staff made it so easy. On top of that they are one of the only saving banks I know that automatically changes your saving rates when interest moves in your favour, you usually have to contact your bank and have things changed, not with the Newbury. Great service. Reviewed on: 18th November 2019

Not quite there yet

NBS are obviously trying to come to terms with real 'customer service' but the little things, that may not seem important to some but are to others tend to be missing or off the mark. For example when I rang up to make an appointment to open an ISA with them the receptionist and I agreed a time but she offered no information about what I would need to bring with me, I suggested a passport, which prompted her to tell me to also bring my driving licence, she failed to mention, completely, that I would require my NI number - shoddy. On receiving my pass book and welcome letter I looked for a place for feedback on-line and found a section in the welcome letter telling me to go to smp.reviews/newburysavings2 which I di, only to find that the page does not exist and cannot be found on line, after searching through other parts of their site I came across this area BY CHANCE. These two examples may seem small but if you are striving for perfection then you need to get the little things right because, to many, they do make the difference between being good and very good Reviewed on: 13th June 2019

Reply from Thank you for taking the time to provide this feedback. We are sorry that you have not had a smooth experience so far and are reviewing your experience with our team, we have reviewed the link in the welcome letter and will offer alternative options within it going forward. We have also added further prompts on our website for feedback to ensure that they can be found in all menus and easily by search. Again, thank you for your feedback. Response date: 14th June 2019