Beware. Whilst the apps looks great, take extreme caution when trying to make material payments through Starling. I was due to Complete the purchase of a commercial property on 27th June and had to move a sizeable sum to my solicitor. I phoned at 7.40am to temporarily lift the £25k threshold. 6 hours later, despite 9 calls to the Service Centre and 3 messages, the payment still hadn't been made. A credit block was put on the app which despite being told had been lifted, wouldn't allow me to process the payment. Different calls to different people at their service centre just went in circles. The same repeat suggestions were made and none worked. I was palmed off a couple of times with the line 'our technical people are looking at it'. Just short of 7 hours later the payment manged to go out but I've lost all credibility with my lawyer and also the developer. Great apps but this was the 1 time I really needed the bank to work and it let me down.
Reviewed on: 27th June 2019
