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Name: Eunhyang Kim

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Poor communication, not bearable long waiting time for telephone banking

During the meeting with business account manager in the branch we, the account manager and I, found out my account was being charged with the service which I never applied for. The manager promised to refund the charge and stop the charge payment. Untill now, 2nd March, my account is still being charged. I emailed to the business account manager but the email failed to reach. I tried business telephone banking but the waiting time was unbearably long. When finally talked to the call agent, I was asked 3 security questions I never was told to prepare for the phone call. Now there is no way round to fix this problem as there is no business account manager available in the local branch. To fix this I have to make an appointment with branch manager or wait to receive telephone banking pack. I would not recomment HSBC Business account to anyone. Reviewed on: 2nd March 2017