HAVE CANCER INSTEAD OF BECOMING A NATIONWIDE CUSTOMER
1
It was my bad luck that I decided to go with them for a 5 years fixed mortgage. My circumstances changed and I had to get my partner off the mortgage. Their Mortgage Consultants have no answers and have no training on Nationwide's lending policies. I knew more by reading Nationwide's public policy from their site than the so called Mortgage Consultants. My simple case was completely messed up by their so called Mortgage Consultants who are nothing but Mortgage Software Operators.
That was the start of my nightmare. I logged a complaint and the most condescending, fabricating and lying complaints handler was my next nightmare. It seems like she is trained to intimidate complaining customers. She lied to me on the phone and then when I challenged her lies on written email and asked them to review the phone calls I was told in a written reply that they lost my phone recording!!!
Even at a high cost of £5500 early repayment charges, I decided to change the lender because I can not trust this bank or their software and their mortgage consultants dont allow manual application by underwriters.
So If anyone wants to re-mortgage with them then my advise is either not to have any unusual circumstances in life that may result in a review by Nationwide or dont go with Nationwide in the first place, because they don't have humans but trained robots who are only able to operate a non trustworthy software and trained bullys who intimidate customers when they complain.
Given a choice between having cancer and taking a mortgage with Nationwide, I will chose cancer.
NB: I have contacted BBC Watchdog. Hopefully people will soon see the whole story and learn from my misfortune with this company.
Reviewed on: 22nd July 2019
