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Name: Sa, Carrington

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Kind've old school service

I set up my account with Newbury at the same time as setting up a Monzo current account, and there were a few notable differences. Monzo have found how to set up an account using your phone which takes minutes and is being used by more and more people. Setting up an account with you guys was a bit more like setting off a nuclear bomb in the 1950s. At one point I was asked to send a cheque (I've not owned a cheque book since about 1987) and the paying in book looks like my nan's ration book after the war. Just as high street shops are being replaced by online equivalents, banks and building societies need to think carefully about their operating systems so they don't go the same way I think. That's my 2 bobs worth- hope it helps. Sam. Reviewed on: 6th August 2019

Reply from Hi Sam, thank you for taking the time to leave us feedback, and yes your feedback does help! We are working on improving our digital capability, which features strongly in our plans for now and the coming years. We are committed to maintaining our branch network and improving our online services, and as a mutual organisation we need to ensure that we invest our member's money in digital improvements which are secure and efficient. You can manage savings accounts online using myaccounts , as soon as we have any new digital developments to share we will let you know. Thanks again for taking the time to give us your 2 bob, we do appreciate it! Response date: 6th August 2019