After being promised a rewards card when joining and buying insurance, no rewards card came until 1 year and 8 months later. £58 had been taken off because the card had not been registered within the first three months of my insurance. I DIDNT HAVE THE CARD UNTIL EARLY TWO YEARS LASTER - after phoning multiple times asking for it to be sent out. Phoned up and asked why this had happened as was greeted with rude staff and constant requests to call back or being passed on to other useless staff.
Reviewed on: 11th April 2017
