horrendous company, missed payment which I had no notice of no email phone call or letter to say the direct debit had not gone through. Called up to ask a question about something today to find my policy had been cancelled on the 12th with no warning, I received other general letters in between this time from smart wheels but no warning of policy being cancelled. When speaking to someone I checked my Junk to find an email on there well actually several emails all on the same day the 15th to confirm cancellation not warning of cancellation to tell me they already had cancelled it. no other correspondence. I asked if I can make the payment as I wasn't aware of it not going through and they said no sorry its already cancelled... maybe I should have read reviews as this is not the first time (cancellation with no warning) by the sounds of it especially to young drivers they know who to target.. I am already in contact with the ombudsman they wont be getting away with this scam much longer.... 750 initial payment and monthly payments of 125 i think they have had enough money out of me I am not needed any more....
Reviewed on: 20th August 2019
