Very sadly, I had to return from holiday 2 days early, due to a dental emergency.
Due to us having a Lloyds Premier account, we get travel cover as part of the benefits, although I should declare that we buy out the excess for a small fee.
I approach travel claims with caution, as although I make very few, past experience has been terrible. To be honest then, this time Lloyds (via Axa the actual insurer) have both surprised, and delighted me.
One 10 minute call was enough to lodge the claim, initial acceptance of it was given on the spot subject to confirmation, and 1/2 a day later, such confirmation received.
I admit my claim was very simple, there were no strange or complicating factors, and I wasn't claiming for anything contentious, but nonetheless, credit where it is due. If the money is paid in 3 to 5 working days as promised, i will have received truly excellent service. And that comes from a professional insurer, which I am.
Insurers have too often disappointed their clients for a variety of reasons some justified, many not, but that is no justification for failing to compliment when it is due.
Well done Lloyds / Axa - you have a genuinely pleased customer!
Reviewed on: 5th September 2019
