I could not believe my luck.
Finally and certainly not before time, does an insurance company offer a real deal, especially for those of us infrequent users, like me, that use their car for a weekly shop and very little else.
Not only that they send their little (big brother) gadget by post that you can plug-in by yourself. My last company had to send an engineer, for almost an hours work, to take half the dashboard apart to install their gadget. You would be forgiven for thinking that this occurred 'back in the day'. Just last year in fact.
I can't begin to express the relief (cue audible sigh of relief) I feel, as a long-term user of car insurance (50 years) to finally have some common sense and clarity.
Necessary proof of Insurance is translated into 5 other European languages.
Their constant reminder on the website of their contact details if help is needed are many, cristal clear and so reassuring. However, the 'proof of the pudding is in the eating' as the saying goes. I had to put it to the test as I completely messed up on my start date.
They passed with flying colours ticking all essential boxes. They were polite, friendly and efficient. They took what I saw as a disaster and turned it into a delight.
Their website does not need a degree in computing to navigate it.
It's more than 'user' friendly, it's human' friendly. Even so far as it not being necessary to have a smartphone.
It makes the whole process so very simple and dare I say it, pleasant.
I will no longer have the yearly nightmare to find the best car insurance because I ain't going nowhere else, baby.
For the first time in years, I look forward to not spending frustrating hours on the computer searching and filling forms etc. etc.
No longer feels like wading through an endless deep swamp for hours. More like a pleasant dip in a warm tropical ocean.
By Miles documents are all clearly worded and although I searched really thoroughly the dreaded fine-print is pleasingly absent.
Sincere thanks to all at BY MILES which, in my vast experience, beats ALL the other companies BY MILES.
Reviewed on: 16th September 2019
