I will be short and not to go into details. I was blocked by rude agent and my nightmare journey has started. My money was locked and so on. I have never had to deal with such a rude customer service. Bank has a right to block me and ask me to go to the branch but it doesn't have the right to be rude to me or not to offer me a solution when i'm abroad. Banking with several banks and traveling a lot, every few weeks, I would experience problems for security reasons but never rude agents or incompetent ones. Six banks and five is perfect and Natwest rubbish.
Reviewed on: 19th September 2019
