Been with them 42 yrs no problems, my wife and I had been given incorrect info in that because it was a joint account we couldn't share details like we had she had to have her own online details ok fine, I then tried logging on with mine and after 2 hours of the customer agent telling me I had inputted my password in incorrect which I hadn't, as I hadn't even got to the part of putting the password in! So bottom line is now my wife can access our accounts but I have to wait 3-5 working days for a code to prove who I am?! go figure?! even though it has been my account for 32 yrs before I put my wife on it! They said you will have to use cheques or phonebank- ok who uses or accepts cheques nowadays? phonebank -I wanted to transfer money out of the account into another bank- so now its is your wife there I said no , well you cant transfer that out as its joint!!!!! Annoyed is not the word so now I'm going to say yes...…...to another bank!!!!!
Reviewed on: 23rd September 2019
