My wife was diagnosed with terminal cancer in January 2109. I had a letter from her consultant who explained that it was not possible to travel any more. Consequently, I had to cancel a trip in March. I forwarded Claim Documents with a comprehensive covering letter to AXA Tunbridge Wells offices.
These were received but not re-routed to the correct department. WHY ON EARTH NOT. DO THEY NORMALLY DISREGARD CLAIM FORMS?
I even received a letter from the Health Care dismissing my claim because my Insurance had not been renewed. They later apologised for this insensitive attitude.
I heard nothing for ages, then AXA started their inappropriate investigation.
On 3 September I was told that I would get a refund of £200+ and an extra seems paltry £50 - to recompense our distress. This is insulting.
Reviewed on: 27th September 2019
