Chip are changing the landscape of banking. Progressive in their business model offering customers a superb app and market leading interest rate. Old style banking will have to rethink their own offerings to stand any chance of matching Chip.
Reviewed on: 10th March 2021
We all know banks can be a problem and their practices and attitudes are questionable at the best of times but I have to say Yorkshire Bank have the worst system I have ever encountered.
Their telephone customer relations are a pantomime and I would warn people against buying tickets for it.
I had previously gone through their security checks on the phone to resolve an earlier problem successfully transferring a total of £1000 to another bank with the help of a call handler.
At this point all was well and I considered it to be the end of the matter....but oh no. Minutes later I received a telephone message asking me to contact their fraud department. I'm not sure what sort of training they are given but it is woefully inadequate and seems to turn them into robotic characters devoid of initiative or ability to think for themselves.
It's a very sad reflection of what used to be a good bank with competent staff.
Anyway, what should have been a resolved situation with a satisfied long term and loyal customer ended with a so called manager (Kevin Walker) yes....he should be named and shamed, insisting I call into a branch (20 miles away and highly inconvenient) to offer id in order to unblock an account that was entirely needlessly frozen.
Concluding advice: Take your business to any other bank!
Reviewed on: 9th October 2019
