It was 13 days after l had a policy with them. There was a burning smell in the kitchen, l was expecting smo to come and check the washing machine, but they said l can not make a claim before 14days. Also, even if you cancel your policy in 14days they don't refund your money cos you made a claim- a claim that had no cost to them but £68 to you. If they had sent out an engineer for it, l would understand the cost, but they didn't.
You do not know when your only 2yrs old washing machine will get broken which comes with 10year parts guarantee anyway.
Finally my husband realised that the smell was not actually coming from the washing machine. So it cost us £68 in 14 days to have a policy with them. I feel like ripped off. Do not trust them, and read any Terms&Conditions very carefully before clicking on it!
Reviewed on: 23rd October 2019
