We are a business customer and I so wish we weren't!
1) Their online banking service is archaic and has the functionality of a fridge.
2) Telephone banking is OK but lengthy - hence the 1 star!
3) But MOST annoying is the level of detailed PERSONAL info they need from you for 'SAFEGUARDING' your account ie. protecting it from fraud.
Do we look a day old?
We've been customers for 6 years - so if what they say is true, for the past 6 years we have been exposed to all sorts of potential fraud scams and goodness knows what!
The level of personal info they NEED could not possibly all be required to safeguard our account from fraud, but WOW what a great collection of insights they now have about us - we could have refused but they CLOSE YOUR ACCOUNT DOWN if you DO!
If I had the time I would have changed banks, but with regret we have passed on everything and are now deeply suspicious of their motives and ethics.
Reviewed on: 17th December 2019
