SBS Member Feedback's reviews - Smart Money People

Retirement Remortgage

5

Most impressive service from Alex Moffat and his colleagues, professional, friendly and seamless process ,provided our remortgage on a tight timescale. Reviewed on: 5th December 2023

easy and efficient

5

Getting a mortgage with SBS was easy and efficient Reviewed on: 5th December 2023

Excellent from start to finish

5

Didn't have to speak to SBS much during the process but when I did need to they were always available and very quick to respond. Very helpful throughout the process and always happy to explore any further options I was considering. Excellent in general. Reviewed on: 5th December 2023

Seamless experience

5

Thank you SBS for enabling me to buy my first property! My experience dealing with SBS has always been professional, efficient and hassle free. Thanks again! Reviewed on: 24th November 2023

Excellent customer service

5

This is my first mortgage with Scottish Building Society and I have been enormously impressed by their professionalism, combining a friendly and respectful manner while also being adept at tuning in to individual requirements. Reviewed on: 19th November 2023

Good.

5

Straight forward. Fill in forms. Done. Reviewed on: 14th November 2023

Excellent customer service.

5

Once our mortgage advisor had put us in touch with Scottish Building Society everything went smoothly. Reviewed on: 9th November 2023

got there

4

always knew the fall back was borrowing against the house Reviewed on: 8th November 2023

Very slow decision but may be financial advisors fault

3

Took over 4 months to get mortgage approved but in fairness might have been due to our utterly hopeless financial advisor Reviewed on: 7th November 2023

Excellent customer service

5

My wife and I were very impressed with the way the Scottish Building Society handled our recent mortgage application. They made the whole experience stress free - their team were a pleasure to deal with. Reviewed on: 7th November 2023

patient and sympathetic

5

I wanted to remortgage my house to free up money to help my son to buy a house in London. I am 72 and The Scottish Building Society was the only one to offer a loan. During the process of arranging the loan my doctor told me I probably had cancer. I then thought I would be better to sell my house and move close to my other son, about an hour away. I put a hold on the mortgage. However winter was approaching and I was advised not to market the house until next year. I then asked to have the mortgage process restarted. By this time I was very close to losing the loan due to its time limit. My broker in discussion with SBS was able to get a short extension to the time limit which enabled the mortgage to go through. The Scottish Building Society showed sympathy and understanding. Reviewed on: 15th October 2023

It was ok

3

Hated the fact I had to install an app on my phone and answer a ton of questions, the answers already been provided. Reviewed on: 13th October 2023

..

5

Everything went smoothly had no problems at all Reviewed on: 11th October 2023

Free legals cost £1200!

2

SBS offered mortgages to older people so we were interested. We asked for less than 40% LTV. They asked for an exhausting amount of extra financial info, including about two other investment houses we own. Once started, SBS were surprised to learn that we lived in England despite having had that info for months. As a result they changed the free legals to a £250 contribution to our English legals, which were £650. Once in process they insisted on a further legal form which had to be administered by a lawyer, costing a further £600. Mortgage completed 5 months after initiation at a net legal cost of £1000. Very stressful. Reviewed on: 11th October 2023

Satisfaction Guaranteed

5

Would recommend your company to any friends looking for your type of services and question that you may have are answered in a language you understand ( no jargon) Thank you customer advisors You are a credit to your company Reviewed on: 11th October 2023

Remortgaged to a RIO

5

Scotttish Building Society were professional and friendly Reviewed on: 12th September 2023

Contact

4

Great when I phoned myself, efficient and helpful Reviewed on: 11th September 2023

Happy with service

4

I was happy with the service though the period and demands needed before the mortgage was offered took quite a long time! I understand the need for security so accepted the need for documents etc. Reviewed on: 8th September 2023

Smooth Transition

5

Very smooth transition from one mortgage lender to another. No unnecessary communication, everything was kept to the point and informative. We appreciated the follow up phone call to welcome us to the society and ask how the re-mortgage went. Reviewed on: 8th September 2023

First Time Buyer experience

5

Lender was quick to issue AIP and clearly set out and explained Documents required to progress . This was done at a reasonable pace and Offer Issued not too long after . This is a local Scottish based Lender I was happy to use and they gave the impression they were helpful and customer friendly looking at each case and not working off some tick list . Reviewed on: 7th September 2023