Applied for a loan on the basis of a headline rate. I have perfect credit and a substantial income. I was quoted 11% which is about 4 times the headline rate. When asked about why they refused to give any detail. I was left with a hard search on my Credit profile all because of false advertising. I complained and got absolutely nothing back but a sarcastic response and that I should contact the ombudsman. Honestly, if you are thinking of using them, please try Zopa first, they were fantastic and simple. Then if for any reason you don’t go with them, try every other provider apart from Tesco - equally horrific
Reviewed on: 29th December 2019
I am probably an easy customer in terms of credit but the process was beyond simple. Loan management is simply perfect. I can do everything over my app. Easily track my loan, pay sums in, understand my payments - everything I need. I usually don’t leave reviews but credit where it is due. They are brilliant. Also, I tried 2 other providers before zopa (didn’t actually take any loans with them though) - both of those ended up in complaints.
Reviewed on: 29th December 2019
