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Name: Gareth

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Straight forward service

The only slight quibble was that when requesting to open a new account, despite 3 tellers appearing to be doing nothing and two further staff behind the counter, I was asked to wait 10 minutes for someone to come from upstairs. Not the most friendly person, but I suppose accuracy is all that is required for a transaction. Straight forward to open a account, although it's a shame the loyalty account limits deposits to 2000 per tax year. No apology or explanation given for the reduction. Newbury Building Society not in the customer relationship business. Rates are good and passbooj account facility meets my needs. Happy to support local business over big banks. Reviewed on: 17th January 2020

Reply from Hi Gareth, thank you for taking the time to leave feedback, we are sorry to hear that you are disappointed in the service you received from us. We will be in touch to discuss your experience. Response date: 17th January 2020