Disgraceful service, lost certified documents that had been provided as part of a 10 year safeguarding review, then attempted to shut down my account and froze all my money while doing so. Told me it would take 5 days to even accept a complaint to get money back. Staff deeply unhelpful. Many days wasted on the phone and going into the branch and after reassurances the issue had been dealt with and it was their mistake, they restarted the whole thing 4 months later and attempted to shut down the account again. Avoid this bank and do yourself and your business a favour.
Reviewed on: 17th January 2020
